Shipping policy
1. Shipping Delays
Please note, due to ongoing international carrier disruptions, we’ve had to temporarily suspend shipping to select countries. For the most up-to-date information on service availability and delays in your region, please visit the Australia Post International Disruptions page. We appreciate your understanding and hope to resume full international service soon.
2. Dispatch & Delivery Times
Orders are typically dispatched via Australia Post within 1–3 business days. If items are unavailable or out of stock, you will be notified and delivery may take longer. Standard delivery typically takes 1–5 business days, depending on your location and chosen shipping method. During sales or product launches, please allow 5–10 additional business days due to high order volumes.
While we aim to meet estimated delivery times, delays may occur due to customs, local service interruptions, or other unforeseen circumstances. Macro Mike is not liable for losses caused by delayed delivery.
3. Missing Deliveries
Please ensure a secure delivery location. Orders marked as “delivered” by Australia Post are considered fulfilled. If theft or loss occurs after delivery, we recommend using a parcel locker or an address where someone is available to receive the order.
4. Damaged Deliveries
If your order arrives damaged, contact our Customer Support Team at support@macromike.com.au within 48 hours of delivery. Include your order number and photos of the damage for prompt resolution.
Macro Mike is not responsible for items damaged in transit if shipping protection was not purchased.
5. Delivery Returned to Sender
If an order is returned due to:
- Incorrect address
- Failure to collect from a post office
- Other customer-related reasons
You will be charged additional shipping fees to resend the order. If a refund is requested, it will exclude initial shipping costs and any return-to-sender fees incurred, even if free shipping was initially applied.
If the order is returned to us, we will contact you using the email provided at checkout. If no response is received within 7 days, a refund will be processed minus applicable fees.
6. Customs Fees
For international orders, customs duties and taxes may apply and are the customer’s responsibility. Macro Mike is not liable for fees incurred at customs or if an item is denied clearance. If the order is returned due to customs issues, a refund will be issued minus shipping and return costs.
7. Shipping Protection
While we pack your goodies with the utmost care, the journey to you is handled by the carrier, and on rare occasions parcels can be delayed, mishandled, or go missing. To give you peace of mind, we offer Shipping Protection at checkout. This is not an insurance product. It is a fast track resolution service that helps you receive a quick replacement or store credit if your order is damaged or lost in transit.
With Shipping Protection, if your parcel arrives damaged, please provide clear photo evidence of the packaging and affected items; once reviewed, we will fast track a replacement of the damaged items or issue store credit. If your parcel is lost in transit, we will promptly assess and move ahead with a replacement or store credit without waiting for the carrier investigation to conclude.
Without Shipping Protection, if your parcel appears lost, we will open a case with Australia Post first and await the outcome of their investigation before proceeding. For damaged parcels, standard carrier claims processes and timelines will apply.
- Shipping Protection covers transit-related loss or damage only and does not cover theft after delivery or address errors provided at checkout.
- Resolutions may be provided as a like for like replacement or store credit, subject to stock availability. Claims must be submitted within the timeframe specified in our full policy.
If something is not right, contact our support team with your order number, a brief description, and any relevant photos so we can help quickly.
8. Incorrect Address
If you entered the wrong address, contact us immediately at support@macromike.com.au with your order number and updated address. If the order has already shipped, you must contact Australia Post to update the address.
If the order is returned to Macro Mike, reshipping fees will apply. Refunds requested at this stage will exclude shipping and return-to-sender fees.
